Dear Sir,
I had placed 2 order with bagittoday (India Today group) for sunglasses and wrist watch respectively.
Order ID is: 1001730798 dated 11 Jan and Order ID is: 1001917322. dated 20 Jan
But till date i had not received any of the ordered item even after calling them for umpteen times as well as marking mail to the concerned mail id like [email protected], [email protected] & [email protected].
Please find attach the recent mail sent to the company
-Shashi Ranjan wrote:
Dear All,
Due to the non receiving of the captioned order id till date, you are requested to credit the amount of both the order no. to my account no. 031501520249 .
It 's a high time so if it is not done by 8th March unwillingly i will have to either lodge a consumer complain to the consumer forum or move to court for settlement.
Thanks & Regards,
Shashi Ranjan
OIC-Admin
ICMC Ranchi
ICICI Bank Ltd
PH - 917488162296, 918107861801, 0651-2482640
Shashi Ranjan wrote:
Dear Muzammil Feroz,
Its good to see your response that the shipment was moved for the destination, but as on today 23.02. I hadn't received any shipment nor any phone call either from your office as well as from courier agency representative, then what is the need of taking customer address along with contact no.
Please find attached my previous mail mentioning the problem and again no solution has been provided by your company.
If such type of error will be at your company's end, how a customer can show his faith for new order.
I want a concrete solution on this from your company end through mail or contacting me on the undermentioned phone no. asap
Thanks & Regards,
Shashi Ranjan
OIC-Admin
ICMC Ranchi
ICICI Bank Ltd
PH - 917488162296, 918107861801, 0651-2482640
membership wrote:
Dear Member,
We thank for your e-mail.
We apologize for the inconvenience caused to you due to the non receipt of your order.
We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details
Consignment Number: 6209312222
Transporters Name: ARAMEX COURIER
Dispatch Date: 1/29
You should be receiving your order within another 7-8 working days, however, if you do not receive your order within the above time frame, do get back to us.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Muzammil Feroz
Executive-Customer Care
Bagittoday
Please quote your Order Id.1001917322 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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Subject: Re: Non receiving of Order ID : 1001730798 & Order ID : 1001917322
From:
Shashi Ranjan
Date:
Wed, 09 Feb 15:45:55 0530
To:
Bag It Today Concierge, [email protected]
To:
Bag It Today Concierge, [email protected]
>> CC:
>> [email protected]
>>
>> Dear All,
>>
>> Despite the mail to concerned mail ID, till date I had not received any revert from your side.
>>
>> I have been following up for the last 5-6 days but unable to get proper solution either from your office or from courier company despite complain was lodged with your company customer care or courier company Aramex and they had assured me that it will be delivered to mentioned address.
>> I am sorry to say it seems that the details of dispatch from your office to agency and from agency to your office is only reflecting in the portal, in reality the same is not done by the company
>>
>> As told by the courier company, both consignment no 6209276334 and 6209312222 of the captioned order nos. were returned back as the service area is not covered.
>>
>> Firstly I am unable to understand that the prime location of Ranchi is not covered by the courier agency, secondly if it was not covered how your company has placed the dispatch order to the agency, and last but not the least every consignment address of customer is provided with customer contact no, then why the agency has not contacted the customer.
>>
>> Dear Mr. Pankaj,
>>
>> This is a really a matter of great concern for a repute company of yours.
>> Please look into this and provide an ultimate solution... If unable to do so kindly provide me the esclation matrix of your company, so that I took this matter with your higher ups and further to consumer forum.
>>
>>
>> Thanks & Regards,
>>
>> Shashi Ranjan
>> OIC-Admin
>> ICMC Ranchi
>> ICICI Bank Ltd
>> PH - 917488162296, 918107861801, 0651-2482640
>>
>>
>>
>> Shashi Ranjan wrote:
>>> Dear All,
>>>
>>> Waiting for your revert
>>> Thanks & Regards,
>>>
>>> Shashi Ranjan
>>> OIC-Admin
>>> ICMC Ranchi
>>> ICICI Bank Ltd
>>> PH - 917488162296, 918107861801, 0651-2482640
>>>
>>>
>>>
>>>
>>> Shashi Ranjan wrote:
>>>> Dear All,
>>>>
>>>> Till date I have not received any consignment for the below mentioned Order.
>>>>
>>>> Order ID : 1001730798
>>>> Order ID : 1001917322
>>>>
>>>> Please let me know by when these items will be delivered to me.
>>>> If not dispatched send both the order together on priority basis.
>>>> Thanks & Regards,
>>>>
>>>> Shashi Ranjan
>>>> OIC-Admin
>>>> ICMC Ranchi
>>>> ICICI Bank Ltd
>>>> PH - 917488162296, 918107861801, 0651-2482640
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Subject:
>>>> Order Information Bag It Today
>>>> From:
>>>> Bag It Today Concierge
>>>> Date:
>>>> Thu, 20 Jan 10:40:01 0530 (GMT 05:30)
>>>> To:
>>>> [email protected]
>>>> To:
>>>> [email protected]
>>>>
>>>>
>>>> Boutiques Invitations My Account
>>>> Thank You for your order.
>>>>
>>>> Your Order ID is: 1001917322. (Please note the order id. no. for future reference.)
>>>>
>>>> You have made a credit card payment for an amount of Rs 399.0
>>>>
>>>>
>>>> Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
>>>>
>>>> For any further assistance call us at 011-40502424 or email us at [email protected] quoting the above mentioned order id
>>>>
>>>>
>>>> Keep Shopping Preview our Products Invite your friends
>>>>
>>>> *Conditions Apply. Actual product may differ from images shown. Offer valid till stocks last.
>>>>
>>>>
>>>> Subject:
>>>> Order Information Bag It Today
>>>> From:
>>>> Bag It Today Concierge
>>>> Date:
>>>> Tue, 11 Jan 09:58:50 0530 (GMT 05:30)
>>>> To:
>>>> [email protected]
>>>> To:
>>>> [email protected]
>>>>
>>>>
>>>> Boutiques Invitations My Account
>>>> Thank You for your order.
>>>>
>>>> Your Order ID is: 1001730798. (Please note the order id. no. for future reference.)
>>>>
>>>> You have made a credit card payment for an amount of Rs 399.0
>>>>
>>>>
>>>> Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
>>>>
>>>> For any further assistance call us at 011-40502424 or email us at [email protected] quoting the above mentioned order id
>>>>
>>>>
>>>> Keep Shopping Preview our Products Invite your friends
>>>>
>>>> *Conditions Apply. Actual produ
Request you to please do the needful
Thanks & Regards,
Shashi Ranjan
ICMC Ranchi
PH - 0651-2482640
91- 7488162296
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