Can someone please help regarding this order - 100162535? (I dont have it in my orders list as I placed this order before creating account)
1. On 4th feb - I placed an order (100162535) for M sized shirt - later realized the size of the shirt is wrong - called your customer care and they said they cant change the size once order was placed - so YOUR people advised to cancel the same and place a new order. This is CANCELED order.
2. On 4th feb - I placed another order (100162553) with right size. This is a COMPLETED order.
3. I was informed that amount will be refunded within 48 hrs. I waited till 14th feb which is almost 10 days time. NOTHING happened.
4. After realizing that you guys are completely clueless when left on your own, I called and spoke with a guy named Sanjeev - he gave me full confident that the REFUND has been initiated and I will be receiving my money in my account within 2 days. NOTHING happened as usual.
5. I called your customer service yesterday again and I was told to contact my bank - which I eventually did only to find that NO REFUND was seen in my uncleared amount.
6. Today morning I called your customer service again and was told that I need to send them the statement of my account showing two transactions???!!! If thats the case, why I was not told in first place when I called 13 days back??? why there is bizarre discrepancies among your service executives???!!!..anyways I have attached a snapshot of my bank details with this.
7. Now, the really interesting part started when I called your customer service again to speak with Sanjeev... an over-promising and an under-delivering whiner... he gave me a transaction number... which I have no clue what it is (4422317271420450)... and told that the refund was processed and contact my bank again.
8. I promptly contacted my bank again and gave them the transaction number. They told me a different story that this number has no purpose and nothing can be done with it. They require ARN number which is of 23-DIGITS. They further asked me about the mode of transaction you guys follow for refund and more blah blah full of technical jargon which I dont have any idea. Furthermore they said that if the refund was ACTUALLY done, it must be automatically reflected in my account without any manual process or investigation.
SO WHAT DO I DO NOW?
I am completely stuck between a CLUELESS INKFRUIT.COM and RELENTLESS CITIBANK.
EVERY-TIME YOU GUYS ARE TRYING TO EXPLAIN ME THE BACKGROUND PROCESS WHICH I DON'T CARE OR NEED.
I JUST WANT MY MONEY BACK IN MY ACCOUNT WHICH WAS APPARENTLY CANCELED 13 DAYS BACK
I am really tired of getting juggled between you and my bank. Are you guys trying to play fool with customers?
Can someone who really care about their customer pitch it and solve my problem???
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