Many people went to the Sam's Club website on Wed. Nov. 21 at 10 pm central; 11 pm eastern, to order Black Friday sale items at their online sale. About 5-10 minutes in, at the end of my purchase, I was hit with a screen saying the system was down. Going to the Sam's Facebook page I found out the same had happened to all. I was finally able to get in about 40 minutes later. Made my purchase, paid, and received a confirmation email with order number. Tonight I receive an email telling me the order was cancelled they did not have enough of the item. Apparently MANY people received the same email. Calling customer service led to many hang ups on the customer by the service reps. In response to my online (Facebook) complaints I was told to call customer service at 6am tomorrow morning. Did I mention they charged every one's credit cards and checking accounts? This company is a fraud and a sham. We pay money for membership and they treat us like garbage. STAY AWAY from this company!
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