I have purchased AQUAGUARD-ULTRA (Non-Electric) model on 09/12 costing Rs. 8850/-. Since the last 4 months the inflow of water after purification is very slow. I have taken up the complaint of replacing the UF membrane, as suggested by their representative/mechanic, with their various offices situated at Vashi, Kalamboli and New Panvel, for which I am getting a stereo-typed reply viz. " Spare not available". I have even registered my complaint with Euro-Helpline under complaint no. 80292634 and whenever I telephone them, their standard reply is "the complaint is pending and the same shall be attended to after receipt of spare part". I am very much disappointed to note the Eureka Forbes Ltd is not in a position to supply spares of UF membrane to cater to non-electricity models of water filters. What is the point in purchasing non-electric models of Aquaguard filters, which is more than costlier than regular ones, when sopares are not made available despite reqular follow up since 18th April?
Hope at least the complaint vide e-mail is taken cognisance of and replacement of UF membrance is attended to, IMMEDIATELY.
Ramkrishna Iye
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