Hi,
I have placed order an for Louis quartz watch and Verona trolly bag on 3rd of December' 07 and my order# is 160048268. Today is 13th of Jan'08 and I have not received the my order. Whenever I try to contact them they give false commitments and give me false excuses. Summary of calls made to AVA:
25/12/07 - Sudhir
28/12/07 - Rosita
2/01/08 - Shashank
3/01/08 - Don't remeber the name (provided me the docket# for courier company)
7/1/08 - Meenakshi
7/1/08 - Lalit (Floor Manager - committed that I will receive the product by Thrusday)
11/01/08 - Gopal
11/01/08 - Inderpreet
11/01/08 - Gaurav
11/01/08 - Ashish
12/1/08 - Manish (provided me the phone# for courier company)
12/1/08 - Meenakshi
12/1/08 - Rajesh
Even after making so much call to them I haven't received the product. On 3/01/08 they provided me the docket# but they didn't provided me the courier company phone#. I tried to get the number from them but they never provided the courier company number and luckily today I got the number for courier company. The strange thing is that courier company is telling me that they have not received any shipment from AVA Merchandising.
When I am asking to refund the money they are saying that it will take more than one month to refund the money so it would be better if you wait for the product. I do not understand it takes a minute for them to charge the money and it takes a month to refund the same money. I have paid my first installment to the bank but I haven't received the product. One more intresting thing that they are charging me Rs 250 for the delivery and they are taking ages to deliver the product becuase I paid the delivery charges.
I had a word with their Floor Manager - Lalit who committed me that I will receive the product by Thrusday but again that was a false committment. I have been trying to get a hold of Lalit but now he is not coming on phone or his Agents are making excuses.
Please help me and provide me a solution!
Regards,
Abhinav
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