Dear Sir,
I wish to bring to your notice the following regarding my AXIS DEBT CARD no.4902 5402 2004 4222. I am a SENIOR PRIVILLAGED saving a/c holder with a/c number 022010100032026 at your 16sector, NOIDA branch since 1999.
1.The above mentioned international debt card was issued to me as replacement of my old card in April08. I used this card twice or more in May08. I was away to USA and returned in OCT08.
2.In Dec, I used my card at the ATM machine at JVCC, 21Sector, Noida, the card was rejected, with display intimating, card not activated/processed or some thing simmilar to that. After trying it couple of time and failing to succeed, I reported the matter to my AXIS bank at 16 Sector. I was advised to ask for a new PIN number. I really don’t understand when this card was used with out any problem in May08 why it should not work in Dec. During the period between May-Dec, the card was stored safely in my table drawer.
3.Subsequently, I collected a new PIN no and was charged Rs.57, for no fault of mine (on pointing out I was assured that the amount would be reversed).
4.I used the card at 21 Sector, at ATM at the bank. Again on 31.12.08, I used it at ATM at JVCC, 21 SECTOR NOIDA. On first attempt it rejected the card making simmilar display as earlier, but on second attempt it worked and I was able to with draw Rs.5, 000/.
5.Today, I used the card at the JVCC, 21 Sector ATM and tried twice with out success. Display says, ”the card is not processed/activated”. This is most embrassing and putting an account holder to inconvenience. Thank God this did not happen at a shop or abroad or on such an occasion when I did really need the money.
6. I have been experiencing difficulties such as my a/c statements having failed to reach me since Sep08 and this incident of cards failing to operate at ATM..
7.I would therefore like you to kindly look into this matter and find a suitable solution without having me to run and spend unnecessarily. Kindly make my dealing with AXIS bank a pleasure as claimed by you and also as had been my experience except for the recent times.
Thanking you.
Yours truly
R.S.Jaswal
M-302Sector-25
NOIDA
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