DEAR SIR/ MADAM,
I AM DEEPESH KUMAR SINGH, PROUD OWNER OF BAJAJ XCD 125. I HAD PURCHASED THIS BIKE IN JULY FROM VST BAJAJ, SARSWATHIPURAM, MYSORE. REGD NO KA-09-EN-1994.
I HAD TAKEN MY BIKE FOR THIRD PAID SERVICE TO VST BAJAJ SARSWATHIPURAM, MYSORE, ON 12/11. MYJOB CARD WAS MADE AT AROUND 1115 hrs. MY JOB CARD NUMBER WAS- 82312, AND PROMISED DELIVERY TIME WAS 1600 hrs. BUT JOB CARD THEY MENTIONED 1730 hrs SAYING THAT IN ANY CASE BY 1730 hrs BIKE WILL BE READY FOR DELIVERY. FOR TAKING DELIVERY I REACHED VST AT 1630 HRS AFTER TRAVELLING AROUND 20 KMS.WHEN I GAVE MY CARD TO LADY THERE I WAS TOLD THAT MY CARD HAS NOT COME TO HER. I WAS TOLD TO WAIT IN THE LOBBY. AFTER 15 MINUTES I TOLD THE LADY TO ENQUIRE ABOUT STATUS. SHE CALLED SOMEONE OVER INTERCOM AND TOLD ME TO CONTACT SUPERVISOR. ON CONTACTING, SUPERVISOR TOLD ME VERY RUDELY THAT, ONCE THE PLATINA IS SERVICED THEN YOUR BIKE JOB WILL BE TAKEN UP. I AGAIN WAITED FOR ANOTHER 15 MINUTES, BUT WHEN I DID NOT SEE MY BIKE IN WORKING AREA. I ONCE AGAIN SPOKE WITH SUPERVISOR, AND AGAIN I GOT THE SAME ANSWER. SO I SPOKE WITH WORKSHOP MANAGER AND HE TALKED WITH THE SUPERVISOR. BUT WHEN I DID NOT SEE MY BIKE BEING SERVICED FOR ANOTHER 10 MINUTES, I ASKED FOR COMPLAINT BOOK BUT TO MY SURPRISE NO COMPLAINT BOOK WAS AVAILABLE SO I WROTE COMPLAINT TO MANAGER VST BAJAJ ON A PLANE PAPER AND I MENTIONED IN COMPLAIN TO INFORM ME ABOUT ACTION TAKEN. BUT I AM SORRY TO SAY THAT STILL THE MANAGER HAS NOT SPOKEN WITH ME.
BECAUSE OF THIS REALLY I AM PAINED AND I AM THINKING THAT WHY I BOUGHT THIS BIKE. PLEASE DO THE NEEDFUL OR ELSE I WILL BE FORCED TO LOOK FOR OTHER OPTIONS.
MY PHONE NO-08212469761/9844748911
THANKING YOU
YOURS SUFFERED CUSTOMER
DATED; 15/ 11 DEEPESH KUMAR SINGH
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