Dear Madam,
I am a Barclaycard holder (CARD NO: 4339481211778317). I was offered an invitation to priority circle membership which according to my understanding was offered free of cost. But on 29/08 my account reflected a charge of Rs. 5000/- along with a service tax of Rs. 618/-. So a total of Rs. 5618/- was charged in me for Priority circle membership. I was totally taken aback and promptly called back your customer care. They took down my complaint and upon enquiry from me after 48 hours they said that the charges cannot be reversed as apparently i consented to the proposal after knowing about the charges.
I totally disagree to such an acquisition and after i went through your terms and conditions for priority circle, according to Clause 2, subclause b., and c.,
b. The participation of Cardholder (s) in the Program is voluntary and if a Cardholder (s)
chooses not to participate in the Program, then he/she shall inform/intimate the Bank in this
regard within 21 days from the date of the amount has been debited to his card account, in the
manner as indicated by the Bank at its sole discretion from time to time. In the event, a
Cardholder (s) decides not to become member of the Program and has communicated the same
to Bank within the 21 days mentioned above, then the Bank shall reverse such charges received
from the Cardholder (s) provided that the Cardholder has not availed any benefit of the
programme.
c. Subject to terms of 2 b above, If a Barclaycardholder decides to withdraw from the
Program, then he/she shall intimate the Bank of the same. Upon withdrawal from the Program,
all Charges pertaining to the Program, borne by Barclaycardholder, shall be reversed.
So on 15/09 (17th day from charging my account) i again called up your customer care at priority circle, and expressed my decision to withdraw from the programme clearly in straight words, siting the terms and conditions as above. I talked to one Ms. DURGA and after a while she confirmed me that my charges will be reversed instantly. I was given the ref. No.210000223961.
But till date whenever i called cust. Care to verify the reversal, (i called priority circle on 19/09 at 11.35 pm and after that the customer care at 11.45 pm. Same date), they are unable to confirm that. On the contrary they said again that the fees cannot be reversed.
THIS IS TO PUT ON RECORD THAT I WILL NOT BE HELD RESPONSIBLE FOR NON PAYMENT OF Rs. 5618/- AS PRIORITY CIRCLE MEMBERSHIP FEE AND SERVICE TAX ON THAT FEE, AS I HAVE DECLINED THE OFFER AND EXPRESSED MY UNWILLINGNESS TO JOIN THE PROGRAMME WELL WITHIN 21 DAYS OF MY ACCOUNT BEINFG CHARGED FOR IT.
THIS COMMUNICATION MAY PLEASE BE CONSIDERED AS FURTHUR CONFIRMATION OF MY OPINION AND MY DECISION.
A PROMPT ACTION IN THIS MATTER WILL BE HIGHLY APPRICIATED
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