The worst System and Service eversince I have heard is followed by Barclay Card. They ask me to make my payment through a cheque in the name of "Barclaycard PLC" and the CCno behind and to put in a rusted trash box like drop box situated in some petty shops in Chennai. Even though I made a payment which was reflected in my Bank account but was not accounted in Barclay's Card account. The very fine next day people from So called BarclayBank's customer service asks about the outstanding which i made. They irritated me to the core by calling more than 10 times a day followed by an SMS stating that i have not paid my due. Those person who asks me, never update what i tell in their system and so for every call i have to tell the whole story with proof.
I also sent my bank statement through register post which clearly shows that i made my payment before due date to the Head Service team and customer care team which is in Mumbai followed by a email too.
Till now I dint get any response from their side but could get irritating calls and SMS. After a long struggle I somehow made to understand an Collection executive about my issues. That fine Gentleman asked me to pay atleast the minimum due of Rs.150/- only then the Barclay Service team would consider my complaint. I then paid that amount that day itself through his representative. But it took another month now whereby i dint get any response from Barclaycard service team. I dont have words to describe more than this. Its easy for me to take them in Consumer Court with my valuable evidence which i gonna do it within few days.
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