F this was the first time a BATA product had failed in the recent times I would have thought that this could be an exception. But this is the second time and I am REALLY disappointed.
This is pertaining to my sandals that I had purchased from Bata Shoe Store, 134 Naveen Market, Kanpur on 23/05. I had issues of shoe bite within the first week and when I had approached the store, I was told that this is common with new sandals and should solved over time. Without giving the matter a second thought I left for my college in Pune. And as luck would have it, on a rainy day while I was travelling to a destination away from my college, the metal clip (pic attached) gave way and I was stranded on the middle of the road.
Had it been a problem with adhesive, I could have considered it to be a problem of rough use. But I can assure you that I do not possess superhuman strength to break metal. Nevertheless, I approached the store once again and I was told to approach the shop with the cash memo and broken metal piece. I was assured that the matter will be resolved if found that it was a case of faulty product and not rough use.
Now since I am studying in Pune and was not inclined to venture outside the campus due to the Swine flu scare, I had to wait till I got back home to Kanpur. Yesterday when I approached the store I was told that the store guarantee was for mere 10 weeks (astonishingly small duration if you trusted the quality of your products) and since it is 6 weeks past that deadline, nothing can be done now.
Now why am I writing this mail? Of course because I want my sandals replaced, but more so because of the feeling of mistrust. Since childhood, my parents have sworn by the quality of BATA products and I have used shoes of no other company during my entire schooling. It was with the same trust that I bought these pair of sandals only to find that the quality was below par and to add to the deceit that the company would choose to ignore the whole thing. I would not use the usual cliche of "I will NEVER buy a BATA product ever again." Rather than worrying about the spilt milk I would take this as an example to warn all of my family and friends of the deplorable state of your products.
What I expect from you is to kindly consider the problem of mine with utmost sincerity and do what you can to make sure that you do not loose another faithful customer like me. In this whole process of retrospection if you think that there is something that you can do to help me out, that will be great.
I really hope that you take this customer fedback seriously.
An unsatisfied custome
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