Dear Sir,
Consumer Compalint Forum
Sub: Birla Sunlife life ins. Policy cancellation & Premium amount refund
Myself Suraj Kumar resident of H.no-1073, Type-6, NH-4, NIT Faridabad, Haryana. I was sourced a life insurance policy by one of Birla Sunlife ins. agent from Crown Plaza branch, Faridabad, its Policy no. is- 002454706. I took this policy in Dec but I didn’t received any policy papers till Aug meanwhile I called up at the same branch to cancel the policy but it was not cancelled & the ins agaent was also not available. I got to know from customer services that my policy papers are already received by some Mr. Daya but I don’t know anybody with this name. I was advised to forward the request for second copy on a 200/- Rs. Stamp paper. I forwarded the same on 10/08/09, I personally collected second copy on 29/08/09 from Crown Plaza branch 3rd floor. On the vary same day I forwarded the policy cancellation request once again then & there & I took the acknowledgment also of cancellation receiving letter. I was promised that I will be receiving the refund of the premium amount chq in next 10 to 15 working days but the policy is not cancelled yet. I am highly surprised to get this kind of response from a reputed organization. I want this policy to be cancelled & my money back. I am requesting you to please look into this matter personally & give me response as soon as possible or I have to put in this compalint to Consumer Forum. Looking ahead for your kind help & response
Thanking You
Yours Truly
Suraj Kumar
Contact no- 9718547372
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