I had recharged my mobile Rs 399 after confirmation of customer service that after recharging this I can able to talk BPL to BPL free. When my service not activated than again i contacted call center people they have told me that activation of this scheme take 24 hour. During 24 hour I have called several times and all time they are telling me new story. After three days as usual I am following with your call center team and this time they gave me surprising news that they are not able to activate my scheme since already I have one other scheme active in my number. When I have confirmed more than 3 time with your customer service team before recharging no one told me the conditions of the scheme. After hearing this I have visited your BPL Gallery at Mira Road and I met Sanjay and repeated all story to them first answer I have received from him that because of Makar sankrati (13th January) office is closed. This is ridicules no company has holiday on that day. After requesting him he has marked the mail to some one about my case and 15th Jan i have informed from him that my money is refunded to the retailer I can go and collect the amount. From 15th Jan to toady onward I following with retailer and sanjay like a fool. They all gave me always new answer every day. Retailed told me he has not received the money he told me money goes to distributor not to him. And sanjay (employee of BPL Gallery) doesn’t know anything about distributor. After following entire month, wasted more than Rs 500 on Call and visited more than 20 time of BPL galley nothing is happen. Now sanjay has told me to contact some senior people from BPL.
Now please help me what to do to get my money … is there any one in your organization who can help me. or i if ican take any legal action agaist them.
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