Tuesday, May 06
CERTIFIED MAIL
TO,
Mr. R. Shankar Narayan,
Nodal Officer,
HSBC,
P.O. Box No: 5080,
Chennai - 600 028
Email: [email protected]
Ph: 044 - 3911 1217
Attention: HSBC ISSUED CREDIT CARD CANCELLATION
Subject: IMMEDIATE ACTION IN CANCELLING ALL THE RELATIONSHIPS THAT HAS HAPPENED WITHOUT MY CONSENT.
Dear Mr. Shankar Narayan,
This has the reference to my telephonic discussion that I had with your subordinate yesterday. This letter is to get the things done at right time & at right place as the concerned officer is not doing the same.
I was not at all interested in applying for a credit card from the above said bank as I already have three credit cards from different banks which are serving my purpose as required & requested. Due to continuous repeated request from one of your agent I was forced apply for A CREDIT CARD. And I am 100% sure of instructing the agent that I will not accept any other thing if it id done without my consent while issuing the card. The agent promised & assured only one primary credit card will be issued with no add on card or insurance or balance transfer.
Having got the confirmation I provided my document an AIRTEL POST PAID BILL a Passport Size photograph of mine.
Later I received a confirmation call from a banks employee for which I gave my details then he started asking with add on card & a balance transfer to which I refused categorically. He pleaded as his target for the year is just short of one, but I stood unchanged he thanked me for giving him time & he hang-up.
Then a few days latter I received a cover from the said bank, which was delivered only to me. Since I was busy I signed & received the cover. In the evening I opened the cover & found an add-on card along with the primary card. This was really annoying so I immediately called on the customer care no. & requested for cancellation of my card issued along with an add-on card. As it was not interested in continuing with a bank where there is no policy that would curtail manipulations made on the application by an employee to achieve his targets.
I had made call from my mobile phone to Customer Care I hung-up without getting any officer or executive on line for more than 5 minutes. Next day from my office I again called customer care to request for cancellation of my card, which went on for more than 30 minutes as I was put on to senior people also who tried convincing me to continue with the primary card & they would cancel the add-on card issued to me. I knew what I want so did not accept any of their requests & instructed them to immediately cancel both the cards issued to me.
A senior officer called on me requesting me to continue with the primary card that was issued in my name, I stood unchanged & later she said as under.
“SIR, I AM REALLY SORRY YOU DO NOT WANT TO CONTINUE WITH THE RELATIONSHIP WITH OUR BANK AS THERE WAS A VERY SMALL MISTAKE DONE BY AN EMPLOYEE OF OUR BANK. ANY HOW SIR, I HAVE PLACED A REQUEST FOR CANCELLATION OF BOTH THE CERDIT CARDS ISSUED TO YOU & THE SAME WOULD HAPPEN IN NEXT FOUR WORKING DAYS”.
I appreciated her gesture & said thanks a lot I am now relieved. I thought I have done the best thing by canceling these cards as that was issued without me wanting it.
I do hold three more credit cards, which are really good I am using them the way I want have no issues at all had some issues but they took the interest & came forward to settle the same immediately.
Few days back I was on leave, there was cover that was delivered at my office, I so happy thinking that must be a confirmation letter being issued by HSBC bank. I open & found a demand draft of Rs.25000/- from hsbc stating it is a balance transfer to you. I immediately called on the customer care no. & I am sorry to use blasted them having requested for a cancellation of my only relationship that just started in the form of a credit card. I had registered my call with the person to home I spoke that I have no interest in continuing with your bank so please initiate cancellation of both the cards issued to me. It was a senior lady to whom I insisted to initiate cancellation of both the credit cards & also the DD issued to me in the form of Balance transfer. She requested me to visit any of the branch & request for the cancellation of DD. I did not want my time to be wasted for some else’s mistake you please send some who could come collect all that has been delivered to me in one shot with an acknowledgement.
She did not respond correctly but continued to request me for continuing with at least one card. I am not person who doesn’t want others to be troubled for my mistakes nor I allow others to take away my time for their mistakes.
Hence this mail requesting you to help me with your good offices in solving the uncalled issues created by the BANK HSBC. I am keeping all the letters, cards, DD & other correspondences that bank has sent to me & the letters that I have sent to bank. I would expect some senior officer visiting me & collecting all that is said above from me to cut my relationship in what so ever ways it is. I will not be able to visit any branch nor will I come to any other place to handover the above said. If the bank requires they need to send a senior officer to collect. I would expect having written to you there will not be any calls from any call center or any agency to collect so called dues on that unused cards.
Sir, if even by mistake there is a call the same will be dealt very seriously with all documentation for which I have made all preparations yesterday itself. Later I could get your contact no. on the net I spoke to your subordinate & hence this letter is being sent across to resolve the issue cool & clam with no further err form either of us.
Best regards,
Vageesha G,
#4/10, Mythree Center,
Bomanahalli, Hosur Road,
Bangalore-560068
919980533158
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