An Important document (CBSE Rank Document) required for my daughter's Admission into NIT's was couriered from DTDC (Plus) Branch, Gajuwaka -Visakhapatnam-Andhara Pradesh on 29th June'2009 at 10:30 AM... Vide Consignment Number. V01702940, We were informed by DTDC staff that the document will be received at the destination (Surat) within 48 hours... Even till today (13th July'2009) DTDC staff could not trace this document/consignment and was not delivered to my address at Surat... The last date of Admission was on 5th July (1st Round)... It was surprising, that reputed Firms like DTDC handles important consignments so casually..???..Please suggest, what actions I can take againist DTDC for not fulfilling the contract terms (timely delivery) and lost Consignment..?? I am attaching an acknowledment from DTDC
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"Dear Sir/Madam,
We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.
We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you. Meanwhile can you provide us the destination address and contact number which will help us in further investigations.
In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.
We do hope that we are able to restore your faith in DTDC.
Thanking you,
Yours faithfully,
for DTDC Courier & Cargo Ltd.,
Nagaraj. V
Customer Support Supervisor.
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