Eureka Forbes / Aquagaurd
Service not provided

I purchased Aquagaurd last year. As per the waranty, Eureka Forbes has to service the Aquaguard twice a year within warranty. They came once and cleaned the cartridges six months back. Next six months, no one turned up. I called their customer support and they sent one technician to home. He checked the Aquaguard and refused to clean the cartridges which he was supposed to. Instead he is asking to get into another service contract and get the cartridges changed. This is something which is not fair.

Please help.