Dear Sir,
I registered a complaint (complaiant number-59413216) on 10/09/10 that my water purifier is dead. For 5 days no response despite my multiple followups. Finally a technician named Surender came on 15/09/10. He removed the anti-drip part and said that by 20/09/10, he will replace the part. The purifier worked for 1 day and then again it went dead.
After waiting for 3 days after the committed date, i made another complaint on 23/09/10 (complaint number 59506025) and was committed that someone will call me which never happenned. Next day on 24/09/10 again I called up and spoke to customer care and she was not even able to speak properly and when asked to register a follow up complaint, she said she has done it but gave me a old complaint number (59413216). Again I spoke to Suman Raj on 24/09/10 and he gave me a follow up complaint number -83598371 and committed that the problem will be rectified and that the technician will call me in immediately. This never happened. Ultimately I lodged a new follow up complaint today with Suman Raj (83603241) and he committed me again that the 'anti drip' part will be replaced and the purifier will be rectified after he spoke with his floor manager-Deepak A.
Subsequently, I have registered the entire complaint and the sequence of activity in the Eureka Forbes website today (25/09/10).
I am an AMC customer (Permanent ID 1004098597) and would like to bring this case in the consumer complaint forum where each customer would come to know of the serious lapses that Eureka Forbes is doing in customer servicing.
I would look forward to a resolution of my problem asap and also see if the harrassment that was caused to me is compensated.
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