I would suggest Eureka Forbes not to mock at loyal customers who have purchased a water purifier worth (Appx Rs20000). Its been 7 months, the water purifier is not working.
After repeated calls to the service centre (almost 20-25 times), one service personnel came and dismantled the system. I believe he has no knowledge of the system. I believe he just came to tamper the system and finally say that, the entire circuitry has to be replaced. We were informed that, it would be replaced within 2 days. The service personal also called his office to confirm the same.
Its been nearly 3 weeks, we are using only bottled water priced @ 35Rs.
No updates from the service center, and even if we call them they inform us it would take another 3 days.
We would like Eureka forbes to recall their machine and stop the production for such a poor quality service oriented product.
Words cannot describe how we feel towards the product & their service centre. Is it possible for us to sue Eureka forbes legally and take action against the following service centres
Chennai IV
No.6, III Floor, Seven Star Complex, Ram Doss Street, Krishna Puram, Ambattur, Chennai - 600 053.
044 - 26584681 / 26584682 / 26584683
Chennai I
NEW NO: M-73, OLD NO.M-1, 3rd AVENUE, ANNA NAGAR EAST, CHENNAI - 600 102.
044 - 26193534 / 26193635 / 26195750 / 26195751
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