Dear Sirs,
My Designa Water Purifier is under Contract and the same is not running / working properly for the last one & half month as the water coming through it contains carbon particles and some times its green light not works properly. Several Complaints in this regard had been lodged over phone no.3988333 vide Complaint Nos.0054927273 dated 01.08.2009; 0054979990 dated 06.08.2009; 0055126022 dated 22.08.2009 and the same were attended by the technicians but the problem could not be solved and the issue remains as it is.
Accordingly, I have again (4th time) lodged the Complaint over phone no.3988333 on 04.09.2009 vide Complaint No.81833596 regarding carbon particles in the water and I was told by the Eureka Helpline executive that my complaint will be attended in 24 working hours, but the same is still pending even after repeated requests over phone no.3988333 on 05.09.2009; 07.09. 09.09.2009 & 11.09.2009.
It may please be noted that my Designa Water Purifier is under Contract and the Eureka Forbes Company is bound to solve / recitify the problem as per terms of the Contract.
Regards,
D.K. Nagpal
Mobile: 9810774929
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