Hi,
I am from Nashik, purchased RO water purifier from Eureka forbes. During selling thier products & giving demo, they follow us like anything, literally torture.. Any there is a necesscity of water purifier here, hence I paid full cash (around Rs. 14000) and purchased one. While delivering, the first day itself, it was found not working. Then thier marketing executive told, they don't have stock, asked us to wait for 3 dyas. after one week, they had given another piece. After 2 months, again water overflows from the tank, ie mass sensor is not working. After continual follow up for so many weeks, they come and rectified.
But once the first year is completed, those people will come for AMC without any follow up and literally torture you get the AMC. At that time they will give manypromises like monthly free check up & service etc etc..In fact I have given AMC. But recently one of the candle is fully choked and made a complaint to replace the same. Since our present water source is not so good, I requested them service at the earliest. They also promised me with 24 hrs, they rectify the same. The compalint number is: 59673388. I waited for one week. I followed many times with them but I am not getting proper feedback, also they are disconnecting line.
Theie service, especially Nashik service very very poor, ridiculous. During selling their product & for AMC, they will torture you like anythig..after that they never bothered about custimer. I really felt bad, why the hell I purchesed Eureka products. Till today, nobody have approached me to rectify my complint, even though mine is covered under AMC.
My sincere request to all, never, ever go for Eureka forbe products. Actualy I wanted to write a mail to their CEO about thier excellent service, but I could not get his mail ID. IF anybody knows, pl. forward me. My mail address is '[email protected]'
Worst service which I never come across with any vendor so for.
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