Dear sir,
I have bought an Aquasure Water Purifier 10 months back. Till date we were unable to use it as it does not filter the water as they promise. After cleaning of catridge, each and every time it becomes a headache for me. I have been requesting Eureka Forbes dealer many times. But no response...
I personally visited the dealer with water purifier to M/s Target Marketing, i/c Mr. Muralidhar ultimately problemis with the Resin used by the Eureka Forbes. Launched the product with the filter which does not have air vent to flow the water. Later company has been modified from Resin to Bromine.
The purifier can only work with the new modifed filter which cost me Rs. 450/- Why a consumer should suffer from the mistake made by company due to design. THey should have tested throughly before launching the product other wise if product is not working with the existing they should replace required item at free of cost. It is intresting to note that new purifiers are with new modified filter which inticates old filter problem.
The same thing was referred to Dealer Mr. Muralidhar, Eureka Forbes Area sales manager Mr. Ravi Shanker whose response is poor and arrogant.
Requested to takeup the issue sir,
regards,
K.PRACHITA,
Mobile:9866332728
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