I am having Eureka Vacuum cleaner and water purified.
The service contract for the water purifier was renewed in 2008 for three years ie; upto 2011.
On 29th September the same was not working I made the complaint to their call centre and I was directed to contact the Chromepet Branch @ New Colony. They sent the mechanic on 30.09.2009 morning and he attends the same but not able to rectify the same saying that there is a problem in the Board. So he told that he will take the same in the evening and rectify the defect and bring the next day afternoon.
But no response from them till 30th evening.. Then I made the call to the chromepet branch in the morning of 01.10.2009 for which they told that they will sent the mechanic before 12 noon. As there was no response from them upto 3 pm, I contacted customer care “39883333” and regd. the complaint for which the Regn. No.0055523141- Cust. No.1002755120 and also further added as the water purifier defect board will be replaced by their mechanic before 11 am on 03.10.2009 [ being the reason it is under service contract] as 02.10.2009 was national holiday for Gandhi jayanthi.
On 03.10.2009 I received a call from their mechanic at Chromepet stating that they received mail regarding my complaint and told that they came on 02.10.2009 and the door was locked. I immediately told that their customer care informed 02.10.2009 was a national holiday. They responded on 3.10.2009 morning, [ even though the work was left appropriately in half way by them on 30.09.2009] being the reason that they received the mail from higher authorities and to close the same they just made the call.
Immediately I called their customer care three time upto 5.50 pm on 03.10.2009 and asked about the position of the complaint. I was told “ sorry for the inconvenience it will be attended in the evening and after that I received their reply as – it will be attended on 05.10.2009 morning .” as 04.10.2009 was a holiday.
Even though I had valued contract with their company, even after 5 days the problem was not rectified and I am receiving replies whenever I called their call centre, stating it will be attended evening / tomorrow morning etc., The very purpose for which the machine was purchased was defeated.
Today[05.10.2009] upto 4.30pm I made four calls to the call centre for which I received stero type reply" it willbe attended today itself" - no improvement
kindly advise me what to do with this company.
I
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