REFUND OF AMC DUE TO REPEATED NON RESPONSE AND POOR SERVICE
AMC
1. Reference Contract receipt no 10-15141542 dated 28 Jun in respect of Col Mohit Nangia; House no 31-D, Engine House Road, Kirkee, Pune-03.
JUN-JUL 08
2. A complaint (26390) registered on 26 Jun with your Pimpri office (Tele-27124532) was attended on 28 Jun 08. On that day an AMC was done for an year (Rs 900/- wef 28 Jun 08 till 28 Jun 09) hoping for good service. However even after the PCB replacement the unit again malfunctioned the same day and thereafter it took 5 days for the technician to turn up on 05 Jul 08. Thereafter another complaint was lodged on 07 Jul 08 for carbon particles in the outlet which was not attended till 10 Jul consequent to which I proceeded out of station till 22 Sep 08.
SEP 08
3. Another complaint was then lodged on 22 Sep 08 with tele no 32602488 (Complaint no 707) and then on 26 Sep 08 vide complaint no 260908443 with tele no 020-39883333.
OCT 08
4. Till date no one has visited the house for repair of carbon particles discharge in the outlet.
5. This is deplorable service ethos, quality and response and has caused my house extreme mental and functional harassment over past four months. Nowhere in the country has Eureka Forbes provided such pathetic service; and I have experienced Chennai, Bhopal, Bathinda and Nagrota since 2001.
6. May I request for an immediate refund of the AMC amount (Rs 900/-) and suitable remedial measures for the survival of your pioneering company.
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