Hathway only charges money, the below mentioned mail was sent to Mr. Anil Pillay of Hathway and CC to the helpdesk on 29th Aug and today is 16th Oct, and still no one bothers to get back. Just because its a prepaid A/c and they have made their profit on someone else loss they dont bother to even get back to the customer. Hathway is here only to make profit, they are of no use and not at all customer friendly i would not recommend anyone to take Hathway connection. they are useless only to make money no service. the worst connectiviti i have ever faced
Hi Anil,
Our Hatway Account number is 86062, this is a prepaid A/c. Over a period of time we have noticed that the connectivity is really been bad.
27th June was our first complained though the net was not working for a few days assuming it will start on its own and must have gone down due to bad weather.
2nd of July we had launched a complain at your helpdesk with was rectified and again the connectivity went down from 4th july it only came back on track on 12th July (lost of 9days at a stretch, do we get it reimbursed??)
The net is again down from 13th Aug, last it was used by the kids on 21st Aug (28mb) and again it stopped working.. Till date it is not working. For this span of time we couldn’t log complain as we were out of station and the kids are too young to know how to launch complain.
My only concern here is the money that we are loosing in the bargain. If you cannot reimburse I would request you to extend our account by that many days.
Pls revert as asap.
Nikhat Khan
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