I have been using BSNL Dataone Broadband for the last 5 years, and I have always appreciated its performance and even recommended to many of my friends and relatives. Of late, I am facing a big concern that my normal hours usage (Plan 500; Normal Usage = 2.5 GB; Night Free 2 am to 8 am) has exceeded the limit, even though I have not downloaded during this time. Every day, around 400 mb is being downloaded from 1.20 am to 2.00 am. I have complained online as well as through phone, but so far no action has been taken. So far my broadband billing alone has crossed Rs. 1500/-. With still 14 more days left in this month, I could not imagine what the final bill amount could be.
Therefore, I request the authorities to swiftly act and provide a solution for my problem.
Regards,
Elango
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