HP NOTE BOOK MODEL NO. DV3005TX
VERY POOR SERVICES

&-- Original Message &--

From: "External ceo-communication"

To:

Sent: Monday, August 04 8:12 PM

Subject: RE: Feedback to CEO and President Mark Hurd from MOHD WASEEQ

Thank you for taking the time to send HP your comments.

We apologize for the difficulties you've experienced.

Your comments have been forwarded to the appropriate

people within Hewlett-Packard for their information and review.

Your input is important to us.

Sincerely,

CEO Customer Relations

&--Original Message&--

From: [email protected] [mailto: [email protected]]

Sent: Monday, August 04 6:39 AM

To: External ceo-communication

Subject: Feedback to CEO and President Mark Hurd from MOHD WASEEQ

This is a message to HP's CEO, from a valued customer: MOHD WASEEQ.

Customer's Phone: 919956097256

Customer's E-Mail: [email protected]

Feedback Area:

- Service or support experience

Message:

Dear Sir

I want to inform you that i have bad experince of HP-Compaq now i am writing

you our experince in daetils I was given our note book model no. V2148 AP

S/No. CNF51110GG for repairing on dt: 7-7-08 at 5.05 PM to your nearest HP

Service Centre (Kanpur) for chaning Tabcase along with advance payment of

RS: 3000/- cash.

After 10 days they call me and said that notebook will take 15 days more

for repairing. after many calls they have not given any responce in this

regards.

Today i.e. 4-8-08 when i myself went to the service centre, manager of

service centre told me that it will take more then 20 days too.

Due to faced many problem with hp service centre i have purchase a new note

book on dt: 16-7-08 model no. Dv3005 Tx, S/N CNU809435S buttoday mother

board of this new note book has been demmaged as per your service centre.

about this moter board of new note book, service cenrtre told me that it

will take 20 days for replacement.

Kindly Support and reply me urgently in this regard.

Thanks and regards

MOHD WASEEQ

ATLANTIC CARGO PVT TLD

ROOM NO 225 CITY CENTRE

MALL ROAD KANPUR, INDIA

PH: 91-9956097256

Email: [email protected]

This message was sent on: 8/4 at 13:38:34 GMT

MOHD WASEEQ also added this personal information:

Company: ATLANTIC CARGO PVT LTD

Address: [email protected] [email protected]

City: Kanpur

State:

Zip Code: 208001

Country: india

Fax: 91-512-2330044