Dear Authorized
I'm a customer from turkey i have a DV 5196EA Pavilion Notebook (Model;Serial No: EW776EA; CND6181B1N). Because of a battery problem (after charging the battery for full it was ended in 30 minutes). I contact the HP Turkey Ankara Service. Because of the warranty they took it and say that they will change the battery. This was on the 4 th october. Since then i have heard nothing about my computer. During my many calls to the call center i hear just that my computer fixing is going on. Today it past 19 days, i'm a medical doctor and a researcher in a university here in Ankara/Turkey. My notebook is a big part of my work and life, during this time i had 2 important meetings for which i borrowed a notebook from my friend. When i bought this notebook it was one of the costly (i paid like 2350 $ 15 months ago) and i had a trust the biggest brand over the world. but today i will never ever recommend to anyone for buying a HP brand device. Your service here in turkey is sully your brand. How is it possible just for changing a battery using so many time today it had past 19 days but i didn't know when i could take my notebook back. How is it possible to put a customer in a such hard position, i paid money for using this notebook not to put it in the service. Please don't misunderstand me i was very pleased with my notebook not a hardware or a software problem have i see since i bought it. just this unlucky battery problem. i will my notebook fixed and back. please, i hope that your could help me.
regards
DEMİR, Metin MD Ph. D
Ankara /Turkey
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