To,
General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.
SUB: DELAYED IN RECEIPT OF BIKE
My self OJAS.K.MEHTA, I had booked my motorcycle to be dispatched from Baroda Railway Station (BRC) to Mathura Railway Station (MTJ) on 20th August.08. The Receipt No. is P960377 dated 20/08/08, which is sent to Mathura by Firozpur Janta express (9023 dn.) on 20.08. Coach No. 977270 (SLR), I have received this information from Vadodara railway parcel department.
But it has not reached it’s destination till date. I enquired at Mathura Railway Station (MTJ) Parcel deptt. Several times for last 27 days. They are indifferent towards the arrival of parcel. I gave them photo copy of my receipt and my mobile no. on my first visit, but during last 25days they never called me even one time during last 27 days I personally meet them more than ten times. Whenever I asked them about the where-about of my motorcycle they are just saying the same thing all the time we search for your vehicle and we inform you when your vehicle come.
I am working at I.O.C.L and I don’t have any vehicle and is far from my place and it is not possible for me to go Railway Station frequently and there is no system of communication through telephone from out side parcel office. Once I enquired to Deputy Station Master but he is not even to listen me and I am surprised by his reply he told me “why should I help you, I am not here to help you? ” then I have to remind him that I am your customer I use your services,
I told him that it is not possible for me to come here frequently because it is far from my place and it affects my job, then he told me then what should I do???
No manner’s to talk with passenger by Deputy Station Master. I want a clarification from your side whether “Passenger query (complaint) is a time pass for railway? ”
It has been more than 25days now. But unfortunately it is not delivered to me till date. I have several times enquired about this to railway authorities.
I am suffering much problem to non receipt of the same.
Here I attached photo copy of my receipt and I will be seeking favorable reply from you. I may be compelled to take legal action.
And finally after much harassment I got my bike exactly after one month on 20.09.08 that day I find flood light glass is broken and two side lights are also broken this is how INDIAN RAILWAY manage customer goods and earn profit.
One parcel office staff Chaubeji told me iwill call you when your bike come he called me on 20.09.08 and I have to pay 50 Rs. As damarage charges as they told me the was arrived on 18.09.09 but he called me on 20th, and at that day he is not even to listen me not even the Chief parcel supervisor.
OJAS.K.MEHTA
Mobile No:09997560692
Phone No. (H): (0565) 2416578
(O): (0565) 2417578
e-mail id: [email protected]
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