We were moving on 6th June from Faizabad to Delhi (3AC) (Train No 4205... Delhi Faizabad express) with our family comprising of my father (aged 64 years), mother, brother (Sqn Ldr Punit Chawla, IAF), bhabi, my wife and 2 nephews (aged 5 and 1 year). A person travels in AC coach to get all the comforts. It was unfortunate enough that AC stopped working at around 12 in the night and being the doors closed it caused suffocation. The worst part of it was that attendant was sleeping with full masti and had to be really dragged to wake up. When asked about it he said "AC to kharab tha jab train chali thi and mushkil sey repair hua tha". I asked about complaint register and he was clever enough to bring the AC complaint register. We made our entry in that with a few more passenger to follow. The train kept on moving with kids crying and a complete caous all around. The at Moradabad station a few guys climbed up to repair the AC and went down abusing the attendant. Then after lots of efforts TTE appeared and was good enough to handle the situation and gave everyone the vouchers to claim refund. We were to get down at Gaziabad, so asked him from where we can get the refund. He told us to get it from Delhi station anytime within 5 days.
The story takes a turn when we go to Delhi station on Tuesday. The guys there are arrogant like anything and they behave ina complete illiterate manner. They told we can't get refund after 48 hours. When asked again and again to accept the voucher and forward it they say" we are not concerned with TTE in train"
What's this?
No one is ready to take responsibility and above all they behave in such a manner with an officer of Indain Air Force and and myself Chartered Accountant. Even they dont consider talking properly to an elderly person, my father.
With Commonwealth games coming to Delhi is this the manner the railways is going to behave with guests. Its our country and atleast it can be ensured guys like these dont behave this manner to our guests and rules and regulations are made clear to the entire staff beforehand. We need to believe it our home"our country". It can be ensured by punitive approach ot reformative approach.
"Jai Hind"
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