I ordered a Creative Zen Stone Plus with speakers(# 290420090229) which is an mp3 player with built in speakers to be delivered to my brother as a birthday gift in April. He received the older version of the player without built in speakers! I complained immediately to take back the product but instead after 2 weeks of complaining they sent separate big speakers! The point of a small mp3 players is to listen to music anywhere without lugging around speakers.
After 1.5 months of mails, calls and even visiting their office (I am lucky enough to stay near their office in Bangalore), they picked up both the outdated player and speakers, again it took 5 weeks for them to respond saying the product appeared used. The first representative said there were mp3 songs on it but no scratches. The second rep said there were some scratches and the third rep said there ere many scratches. It took them 5 weeks to scratch the product! what incompetence... the product is now not available on the website... it is clear that the lack of stock has forced them to lie that the product has been used even though it has not been and send me an out dated product. I intend to follow this issue up in the consumer court soon unless i recieve my money back.
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