I am attaching the letter which I several times sent to india today book club but no response fom them! :
Mr S Prasannarajan
India Today Book Club
Sir:
This email is about how irresponsibly your Book Club staff namely Himmatwalia, Wasim, Pooja, Priya, & Tabrez Alam atttend to the customers/ subscribers.
On 12-11-08 I sent one Axis Bank cheque number 028346 for Rs714/- towards the renewal of Books Today Magazine (Rs299/-) and one book Hot, Glatte Crowded by Thomas Friedman.
After 15 days or so I telephoned (011-40502424) your office. One Himmatwalia or so handled the phone and asked me to hold on for status of the order. For about 20 minutes or so I held on. This Walia didn't turn up and only the music ringtone was on. I again tried at 4 p.m. or so. In place of this Walia the music tone was there.
I again tried on 10-12-08 or so. One Wasim attended. He told the cheque is there in the office, due to absence of attending person the order could not be processed. I asked him about the date of order. The cheque was credited to you account on 13-12-08.
On 22.12.08, I had talked with on Priya. She told the order is about to be processed and would reach in 8 days or so.
Today (06.01.09) I again telephoned you office. Two members attended. First one Pooja attended. Asked me about the title of order and the cheque etc. etc. Then one Tabrej Alam attended. I was told it would take 15 days to process the order. I asked both to get me to some senior. NO REPLY AND STARTED MUSIC TONE.
Sir, if such irresponsible persons are there in your office to deal with old/ new customer, your Book Club is doomed. Sould you trace my purchase record, books worth more than 25000/- have been purchased.
I'm India Today subscriber since 1978 or so.
I repeat my order: 1. Hot Flat & Crowded. 2. The free gift titled AWAKENING THE MIND BY DALAI LAMA.
I hope your office is staffed by more responsible customer friendly persons and not the above-named one.
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