I had purchased books from the India Today Book Club as per scheme mailed to me. My invoice no is ORA090007458 of 21st January'2009 and the amount Rs 2598 paid instantly on line.
To redeem my free gifts assured in the scheme (Adidas Bag and Holiday Vouchers, I logged on the site as mentioned in the invoice on 4/2/'09 and was asked for an unique promotion no supposed to have been mentioned in the invoice. As no such nos were there in the invoice, I called up 011-40502424 and was told that this is a 19 digit no and for security reasons not mentioned in the invoice. I was given a no after around 10 mins of std call from Kolkata. The 19 digit no given to me was found invalid. I once more rang up at 011-40502424 and after talking for arond 10 to 15minutes was told that it will take 3 to 8 hrs for validation process as the no apparently was generated on basis of my last call and that is the system.
On this, I again tried to get through with the no on 5/02/'09, literally after 24 hrs and find that still it is not working and showing as invalid. Thereafter I mailed all the details to them and asked for redressal within 24 hrs or I would take necessary action. After 48 hrs also I do not find any action from that end and not even a reply to my mail.
I take serious view of this as a consumer and would like that very stringent action is taken for such fraudulent act. Further pls intimate the company that if I do not receive redressal at earliest, I shall put the matter through for legal action for claiming the gifts assured along with demmurages on account of harassment meted out to me.
Biswajit Mohinta
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