I had booked up for this offer around 23rd April on the promise that i would get a hotel booking during my vacation from May 28th to 3rd June.
I had received the packet from India Today Book club & was asked to send the form duly filled to Big City with an assurance that i would get the Promo Code Confirmation letter within 10 days from the receipt of the form.
I sent the form on the 28th (Proof from Postal Department Attached), but was shocked to learn from Big City that they received it only on 11th (which i still dont believe). I had been following up with both India Today Book Club and Big City since then.
In the meanwhile i have even completed my vacation and even today I have not received the Promo Code Confirmation letter from Big City. I had made it very clear right at the beginning that i do not have any plans for vacation for the next one year and that i would be interested only if i can get the booking for my current vacation. The promises made by India Today BookClub was false & i have been cheated.
I have made more than 30 calls in the last 1 month desperately seeking my refund. For the last 15 days, i have been given different answers everytime. Everytime i am asked to send mails to different people saying i would get a refund from Big City. I objected to this as I had made my payment to Living Media and they are solely responsible for ensuring that their promises are kept up & the consumer is satisfied. Today again when i called and protested, they have categorically mentioned that they wont be able to give a refund. This is indeed shocking.
I am once again approaching this route with a hope that justice would be done in my case & the amounts refunded appropriately. I am certainly not interested in the holiday package offer anymore as the chances of going on a vacation for the next one year is Nil. The two options that i propose is
1. Refund back my full money
2. Adjust the money against other offers which i would want to take from India Today (though i have totally lost the confidence - The company seems fraudulent
Looking forward to getting justice.
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