In response to an e-mail sent by ITBC, I had ordered encyclopedia CDs on 25th June 08 (Order Id: MITBC-WEB-0677262). The payment was immediately done using credit card. However, as of 13 Sep 08, I had not received any CD or free gifts excepts offers to buy more items and get more freebies. I contacted ITBC in August and I was ensured there was some problem but now you will receive CDs within a week. When I contacted them 15 days later, I was told CDs were out-of-stock and we have sent it on 24 Aug and even given me the consignment number. Again calling on 10 sep, I was told that CDs were dispatched on 5 Sep and consignment number was same as given before.
If I will not get the CDs (leave aside the freebies), I am going to take legal actions against ITBC.
Its really a shame on such a brand name like "India Today". This is what INDIA had become TODAY.
Based on my such personal experiences and to help others from being cheated, I will request you to read and circulate article on how to be a smart customer. The article is "Don't Trust The Trusted Brands" available at:
http://internet-chaupal.blogspot.com/09/dont-trust-trusted-brands.html
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