Membership no. ITBC0943314
I had purchased a Holiday Stay Voucher through telesales. Later while booking I found that it was a false selling and all that has been promised was not there. So I decided to get it cancelled and asked them to refund my amount. They told me to send back the consignment and they will refund my money. I did the same but courier got returned to me with a remark " Consignee has not accepeted the shipment". When I again called them, they asked me to send the same again to their Competent House Address and I did the same. It was delivered on 13th Aug vide First Flight Courier No: O02319753. (POD's are attached)
Every alternate day I have been calling their customer care for refund and everytime i get the statement " your courier has not yet received and we are forwarding your complaint to concerned department. you will get the refund within 20-25 days".
Will somebody please care to confirm a clear timeline when will i get the refund or should i have to go to the consumer court for such a small amount.
Rahul Gupta
9818103550
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