I had tried to book a international air ticket through makemytrip.com
They collected my credit card of hsbc number through phone and send me the itteanary by email for conformation and asking for my passport scan copy I informed them that the name of one of the user needs to be changed as per passport
They informed me that they cannot change the name as the ticket has been dispatched would charge 2500 for cancellation
Till date I have neither received the original ticked nor the refund inspite of repeated followup
I feel this a a day light robbery by makemytrip
Enclosed the mail with make my trip
Regards
Manu Krishnan
&-- Original Message &--
From:
Date: Monday, February 4 10:56 am
Subject: reminder 4 update required cancellation Conformation and refund of the money
To: Manu Krishnan
Cc: [email protected]
hi,
any update on the status,
kindly mail back
regards
manu krishnan
&-- Original Message &--
From: Manu Krishnan
Date: Thursday, January 31 10:49 am
Subject: reminder 2 update required cancellation Conformation and refund of the money
To: Angad. [email protected], [email protected]
> Hi,
>
> I have not received any update on the status of the refund nor have I
> got the tickets, could you update me on the status,
>
>
>
> I have been following up on the same on telephone for past one month
> and
> every day it is informed that the money would be refunded to my account
> in 3 working days
>
>
>
> It is over a month since you have debited my HSBC account and I have
> not
> received any response form you
>
>
>
> Request you to do the needful and take immediate action
>
>
>
> Regards
>
>
>
> Manu Krishnan
>
>
>
>
>
> %%%%%%%%%%__
>
> From: Manu Krishnan
> Sent: Monday, January 21 1:36 PM
> To: Service
> Cc: Manu Krishnan;
> Subject: reminder 1 update required cancellation Conformation
>
>
>
> Hi,
>
>
>
> Request you to update on the status
>
>
>
> Regards
>
>
>
> Manu Krishnan
>
>
>
> %%%%%%%%%%__
>
> From: Manu Krishnan
> Sent: Monday, January 21 12:05 PM
> To: 'Service';
> Subject: RE: Cancellation Conformation
>
>
>
> I have not received the refund to my account till date
>
>
>
> Could u give me the updates on the same?
>
>
>
> Regards
>
>
>
> Manu Krishnan
>
>
>
>
>
> %%%%%%%%%%__
>
> From: Angad Singh [mailto: Angad. [email protected]] On Behalf Of
> Service
> Sent: Thursday, December 20 3:14 PM
> To: mannumr
> Subject: Cancellation Conformation
>
>
>
> Dear Ms. KRISHNAN,
>
>
>
> Greetings from MakeMyTrip!
>
>
>
> This is to inform you that your booking is cancelled..
>
>
>
> Booking reference number (Online) - IN0712B04134
>
> Cancellation Amount: Rs 2500
>
>
>
> Rules and Information
>
> The refund processing time varies as per the concerned airline. The
> refund generally gets processed in 10 Business days.
>
> 1. MakeMyTrip shall release the refund to the customer, once the
> money is credited in our account by the airline/supplier.
> 2. For transactions where customer made payment on credit card that
> was charged by the airline the refund will also be released directly
> by
> the airline on customer's card, less the applicable cancellation
> penalty.
> 3. If more than one mode of payment was used for product purchase,
> refund would be released via same modes, less the cancellation
> penalty.
> 4. In an event where the credit card has been lost or surrendered
> by the customer before the refund receipt, we would require
> authorization from the credit card holder for the release of money on
> new credit card or via check.
> 5. Should the customer request full refund based on medical
> grounds, we would require hospitalization letter (discharge certificate)
> for penalty waiver. Making full refund on medical grounds is completely
> at the discretion of airline. MakeMyTrip will not be responsible if the
> airline refuses to waive off the applicable penalties.
> 6. In a scenario where the airline refuses full refund in
> cancellation against medical grounds, the same shall be conveyed to the
> customer.
> 7. Where the refund has to be sent via cheque, as soon as we get
> the credit from airline, we would give the customer a call to reconfirm
> the address where the cheque needs to be delivered.
>
> For any further assistance we are available round the clock on our toll
> free number 1-800-11-8747.You could also write to us through reply email
> or writing to [email protected] or visit us at www.MakeMyTrip.com
> .
>
>
>
> We value your business with us and look forward in assisting you with
> all your travel plans.
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