I have had the misfortune of purchasing an 1.5 tonne A.C (window type) from LG make on 7-June. On installation, the remote was found to be defective and not working. The service personnel entrusted with installation had informed the dealer. Next day I was told by the local dealer, a complaint was registered and complaint # N9C60705861, however a service personel only bothered to call up on 11-June -09 evening after the lapse of 4 working days. He just arrived and inspected the remote, confirmed that it was not working (quite obvious!) and told he will get back in another 2 days time! So till today (15-June-09) after 9 more days we are yet to get that defective remote replaced! Moreover the attitude of the service personnel was totally unprofessional and rude and was behaving in a manner as if he was doing me some favour!!! I have numerous other electronic appliances including refrigerator, washing m/c and TV from Samsung and other makes and have had quite a pleasant response and quick turnaround from them. However, I made this decision unilaterally as my other family members insisted on a Samsung and now I have to suffer! LG customer care is also vague with their response and handed me a mobile number of a certain person in Kolkata (Ms. Swagata) who never answers the phone!!! So much for customer service!!! Wonder what will happen when AC breaks down sometime soon (as can be gauged from their inferior quality product) and then I may need to run pillar to post to get the damn thing working!
Disgusting service from LG and very low quality products from LG. I will never ever purchase another LG product and would insists others to consider before buying any LG Product.
A Very Distraught LG customer.
15-June-09
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