Dear LG,
This I am writing with great concern in connection with my LG Microwave woven (30L). On 02 Oct 09, your service mechanic visited my residence after I lodged a complaint. The machine was not operating due to some internal problem. The mechanic Mr. Sandeep whom I guess is a total incompetent and casual opened the machine and conveyed me that the Magnet on component was defective. I agreed with it and allowed him to replace the component with a new one. Two weeks later, he brought a new Magnet on and tried to arrange it in the machine. But the machine did not work. He was completely puzzled and his incompetency was clearly visible in the manner he was approaching. Then he came with a idea that the transformer was burnt, and along with Magnet on, the transformer had to be replaced. I doubted it and told him that he was not sure enough about the fault of the machine. He than went to suggest that the Front panel is defective. I having no option had to abide by him and allowed to carry the front panel for replacement. It is more than a month now, but your esteemed organisation has not replaced the component. I have called up several times to LG Customer care but to no avail. Customer care centres of your esteemed company are existing for name's sake. The contact numbers of service centres given by the customer care are not either existing or not ringing. The customer care now says that the concerned component is not being manufactured by the company and it may take few more months for replacement.
Please do reply to me. After some days, I will have no option than approaching Consumer court.
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