Dear Sir/ Madam,
I (Ms. Chanchal Gupta) had made a booking by "MAKEMYTRIP" on 17/06 (thru net banking) in hotel NEW MAMTA, SRINAGAR for 19/06 till 21/06 for Two Rooms with 3 persons in each room. When I reached there on 20/06 in the hotel NEW MAMTA at Srinagar for check in I got to know that there is no such booking in the hotel with my name. I was shocked and again asked them to check with the voucher no. but they could not be able to found the same with the voucher number or by the name. I felt so embarassed at that time as my relatives were with me who at me as I am lie with the hotel authorities. Then, I called up the MAKEMYTRIP people that there is no such booking in the hotel and need to spend atleast Rs. 50 - Rs. 100 on phone calls, then after 2 hours there executive Mr. Ajayja visited the place and then he told the receptionist that yes we took the booking in the hotel by the name of Ms. Chanchal Gupta. I had a conversation with him at that time if there is no booking in the hotel for the said period why I need to pay you the entire booking amount for 2 days. He said if you will not check in today then you got the entire amount to be refunded. Then I didn't checked in the hotel and asked them to refund my entire amount. But later they refund only 1 day booking amount to me. After coming back to Delhi, I had spoken to Ms. Sonali over the customer care number for more than 1 hour who told me that I am taking complaint against complaint no - IN0906R0056697on 26/06, where she told me that she will respond me within 72 hours. But I didn't receive any response from her. Again, I called the same no. where I had spoken to Mr. Sukhjinder against that complaint no., he reverted me with the reply that we can refund only 1 day amount to you. Then, I asked him for the explanation that when I checked in the hotel there was booking in the hotel on 20/06, So it means there was no booking in the hotel for 19/06 also. So, if there was no booking in the hotel why I need to pay you the amount. Then hen said Madam that amount can not refunded. When I told him if your company would not refund the amount then I must need to go to Consumer Forum as I have been cheated by you, also I was mentally and physically harrassed by you people and also it had effected my image in front of my relatives. Then he said, Madam pls. go ahead we have seen many such consumer forum cases. We will not refund the amount at any cost.
With the very high difficulty I was able to arrange my trip and was able to took the leaves after one and a half year's time. I had planned a very good trip with my family where I can enjoy and can relax myself. But makemytrip had made it too bad and purpose to take the leaves got defeated and it had ruin my entire family's trip.
Kindly take the necessary action against the company and pay me the amount of Rs. 50000/-, Physical and mental harrassement by the company and also to spoil the my image in front of my relatives.
I am hereby enclosing the confirmation receipt of the booking, cancellation of booking and the refund amount.
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