Dear Sir
This is in regard to the Electrolux 20EC80SS 20Ltr Micro oven which i had purchased from M/s. Great Eastern Trading Appliances Pvt Ltd. Kolkata on 20/02 vide Memo No. DH/CB/03797/07-08. Ever since the machine has never worked properly. It was attended by your Kolkata service centre several times. Finally it stopped working from 22nd July and after several complain the same was collected from by M/s United Refrigerator Co (Service provider) on the 7th August vide collection memo no 334 from us for necessary repair of PCB.
Since then several follow up were made to M/s. United Refrigerator but all proved to be in vain. The matter was also bought into the notice of Mr. Mullick (9331764326) and Mr. Niranjan Kumar (9331764307) with no results. As a result we had to purchase a new LG Microwave as we were facing acute problem by not having one.
Under the circumstances it is requested to your good self to please instruct your Kolkata office to be kind enough to return the amount of Rs.6290/=(six thousand two hundred ninety only) being the amount of Electrolux Microwave as we do not want to have a product of a company whose service standard is so pathetic. Please also note that if I do not get the refund within 7 days from writing this mail to you I will have no other option but to initiate legal action in accordance to Law.
Kindly treat this very urgent and please do the need full.
G.N.SINGH
Flat No.11A, 3rd Floor
7, J.L.Nehru Road
Kolkata - 700 013.
9903033599/9230613338
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