AIRTEL DATACARD SERVICES
Bill Discrepancy

Dear Sir,

I am ANINDYA DASGUPTA customer of Airtel DataCard Postpaid Services. My Number is => 9748744598.

I have been using this service since month of May and I faced the billing problem twice.

I have already sent a mail to Nodal Officer (Airtel), they tried to solve my problem but it was unsatisfactory for me.

Actually on the month of July my datacard bill plan was Rs599 (with 1 GB free usages), I called to 121 and interacted to customer care executive Mr. Joydeep and then after Ms. Priyanka for changing my next month's bill plan, after asking he told me that for changing bill plan I have to request before 10 to 15 days then on that time I requested for changing my next month's (August) bill plan Rs.599 to Rs.350.

I told him again and again (5-6 times) that dont change my current (JULY) bill plan on that time he replied me that dont worry sir we will change your next month's bill plan which will activated from August (after 2nd of August) then I assured and I used according to my current bill plan which was 599 where free usages are 1GB.

I shocked when I got my July month's bill which is Rs.2211.63 .how can it be possible.

when enquired I was informed that my bill plan had changed on 17th of July which is Rs.350 and others are extras.isn't it absurd?

When I contacted Nodal Officer (Airtel) then they waived only Rs.800. is this a satisfactory response, I think no.

There is no any fault has happened from my side. Sorry to say that it is the fault of that customer care executive, Then why will I pay more?? I will pay only that amount which have used and essential.

If I was responsible for this fault than obviously I would pay but it is not my fault and I am being harrashed every month.

I am request to you Sir plz try to understand my problem and sort-out as quickly as possible.

I am waiting for your response.

THANKS