I was using a post paid connection with Airtel on my mobile phone. This was a corporate connection availed at the airtel kiosk in our company.
I was using this number in Chennai, Tamilnadu. I was transferred to Maharashtra in Oct by the company i work for and hence called Airtel customer care (in Oct) to place the number in safe custody till my return.
Customer care replied that to place the number in safe custody I had to pay all outstanding amounts. I paid the same on the airtel website and the airtel person confirmed that my number will be placed in safe custody. After a week or two (in november) i saw that my number was still not placed in safe custody and called airtel customer care again. This time I was informed that Safe Custody is not possible as the option is available only if I submitted a written request, in person, at the Chenai Airtel office. I obviously couldnt go to Chennai just to submit this letter.
So I decided to cancel my connection with airtel. I went to the airtel office (Airtel TCS) in Aundh, Pune, Maharashtra and spoke with one Ms. Shonali. I paid balance outstanding of Rs. 56/- (Rupees Fifty Six only) on Dec 20th. I was told by Ms. Shonali that the monthly rental for my connection will be waived off since Airtel gave me wrong information about safe custody which further delayed the disconnection by one month.
Subsequently the connection was cancelled on 18th Dec. I received a bill in Jan'09 asking me to pay the monthly rental charges of Rs. 499/- when the same was waived off by Shonali from Airtel. I was asked to call 99529-58429 / 9840928011 for clarifications. I called the above numbers and got connected to a lady on the second number. I explained the entire problem and she promised to call me back in 2 days but it has been over 3 months and no one called back. Now I have received a legal notice from airtel for no fault of mine.
1. I was given wrong information on safe custody - no one called back to give me correct information.
2. disconnection process took over a month so Ms. Shonali put in a rental waiver request as the delay was not from my side.
3. Each and every payment from the time the connection was activated till disconnection was paid on time.
I am in no way at fault since I had contacted airtel several times requesting for disconnection and now i am being harassed with a legal notice.
I lodged a complaint with airtel customer care after being on the phone with them for over an hour and they promised i would get a call back from the billing team. No call yet. Its been over a month.
I am shocked that a company that boats of being one of the top players is stooping to such low levels and harrassing customers for no reason at all.
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