Please ref to the complaint no - RNA 110910036764 lodged on 10.09.11 afternoon.
It was confirmed over phone to me that the problem will be resolved within 24 hours.
After lodging the compliant I have recd a call at 6 pm from (CELL no 7381015506) your local franchise-
Confirming me that they will be sending their service rep. on 11.09.11 to attend the fault positively.
As nobody has turned up till afternoon I have tried to contact in the above cell no to find out the position,
(to the best of my knowledge I have ranged not less than 10 to 12 times but not responded)
Till 6 pm I have been trying to contact in the above CELL no 7381015506 – but there was no response,
I feel the person intentionally avoided to attend my call.
Please note- I have purchased one 15A18TWA51 SPILT AC – WHICH UNDER AMC – VALID TILL 18.04.2012
On 10.09.11 afternoon it was noticed that trere is no cooling effect, & lodged the complaint as mentioned above.
Till now no body from your (after 30 years of lodging the complaint) service team has turned up.
I am helpless- don’t know where to knock.
I am very much depressed after getting such type of behavior from your service team.
Situation has forced me to approach before the legal forum.
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