Sir,
1. I am an Indian Air Force officer posted at Utarlai, near Barmer, Rajasthan.
2. I had sent my very important documents by DTDC courier (Barmer franchisee pin code:344001) on 16 Jun 10, consignment no V03233024, and was told that the same would be delivered by 21 Jun 10. The documents included very important papers regarding driving licence of my wife, who is a lawyer herself, Adv. Prerna Rai. However, till date, there is no trace of my documents, due to which my wife's licence is also cancelled. Though I was told that I will be contacted on phone in case of any problem, no such step was taken.
3. Today, at 2130h, I went to the DTDC franchisee in Barmer (opp. railway station) to enquire about my courier. I was told to return next day morning. However, being a fighter pilot serving at western border, I am a very busy government person and expressed my inability to return next day, so I requested the person at franchisee to help track my order, on which he replied'chakkar to aapko lagane padenge, aise to pata nahi chalega'(you will have to make rounds of this office, else you will not track your order). On telling him that his approach was wrong and will be complained, he replied that I can go anywhere I want and nothing will happen to him. On this I quitely left the office.
4. Sir, I would like to tell you that though my missing consignment is hurtin me, but what's hurting me more is the way the franchisee personnel, who represent you, are behaving with the customers. I really have a lot of respect for DTDC but I am deeply hurt by the incident, whole of which can't be narrated by me as its humiliating. It is my humble request to take appropriate steps against defaulters else the reputation of your great organisation is going to take a beating.
5. Looking forward to co-operation from your side.
Squadron Leader DB Autade
(phone no of your franchisee as on my bill: 02982-222257, 9414106689)
6. My contact no: 09166698421
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