I wanted to send my mother's hospital discharge certificate for Rs. 17, 000 from Mysore to my brother in Bangalore to make a claim. I booked the packet at DTDC (Near Jaganmohan Palace, Mysore) No. B65019515 on 6/8. This was not delivered to my brother, at Central College, Bangalore. So I lodged a complaint at the same place on 20/8. After several days, and three visits, they informed me that the letter was delivered. After checking with my brother, I informed him that he has not received it. He gave me another number and after enquiry, a lady sent me the copy of delivery note by e-mail (26/8) saying that the letter was delivered. After checking again, I informed that the letter was not received by my bother. So the proprietor gave me the number of DTDC in-charge of Mysore City. After many calls and several days, he informed me that the letter was delivered to a wrong address in Bangalore. I requested him to collect back the letter and deliver because the last date for claiming the amount will come to an end. I made more than 20 calls to both these people but so far (after 2 months and 12 days), the DTDC has not delivered the letter to my brother. In the mean-time, my brother had calls from incharge of Bangalore DTDC who said that a mistake has happened, he will deliver the letter on Monday, but so far (one week is over), the letter remains undelivered and I am going to lose Rs. 17, 000 because of the blunder by the DTDC. Both these people have STOPPED RECEIVED MY PHONE CALLS and not answering sms. I am helpless at the hands of DTDC. What action should I take?
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