On October 20th (around DurgaPuja) I sent a parcel via DTDC to Ahmedabad. As on Jan 3 - 2.5 months later, it still hasn't reached.
Whats more spectacular has been the customer service - their response was - "maybe you forgot to write the address". However the package (B87651464) is traced and received in Ahmedabad. But it vanished into thin air from there.
I guess I should have stuck to Indian Post. Anyway - DTDC customer service has been fabulously ineffective, irresponsible and inefficient - their responses range from -
> Package has been traced and we will deliver it on priority tomorrow
> Package did not have address written
> Can you verify contents of the package
> The package is now in some other delivery location
> Give us 1 more day and we will deliver
> If not tomorrow, I will get my manager to call
Manager never calls. Any other ways to take on people like DTDC which has worked for any of you?
Thanks and God bless DTDC customers in 2013. Looks like they will have to rely a lot more on luck than logistics.
J Dutta
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