I've applied for new petro card on 16.11.10 in one of the BPCL petrol station (Form id is 6732) Till date i've not received the card and i've been repeatedly following with the customer care personnels and the local area manager since Dec15th onwards. But there was only one single constant reply at all the time that your card has been not yet generated and based on that i logged a complaint on 03rd Jan'11 and after that they replied that you will get the petro card in a weeks time. But till date i'm one of the foolish guy to follow them. It seems that there is a huge gap in terms of comlaint handling and i suspect that they've not escalated further above level to sort out thse issues. Now i was totally fed up and decided not to follow up further and really i've not expected such a kind of reply / feedback from a reputed company.
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