I've bought a Aquaguard Total Infinity water purifier. In the first place the product delivered was faulty. Took it up with the sales executive, who till date is promising to do something about it. There have been en number of problems I am facing with this purifier. There was water dripping from the nozzle, then there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the start flow button & at times there is no water coming.
There is nothing that can be said about the service they provide. It is pathetic. My latest complaint was registered on 13th August (Request #:0059098513) & I am still clueless as to whether they are going to do something about the problem. The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal. It is a faulty piece, check with the people. There is no response from Eureka Forbes. I really don't know why are the people who are so irresponsible still in the industry. We want them sued for cheating on customers. They talk about giving our family Total Health, Total Protection with their water purifiers... No, we cannot go by their words... They are misleading the customers.
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