On 24th April I bought a Seven days Holiday voucher for Rs.5943/-. I had paid the above payment by Credit Card (Ref No:201550) and that has reflected on my statement of account dt.01/05/09. The order was confirm with the Order No: OGA90032100. They have promise to deliver the voucher within one week and with that in mind I had plan to go for a holiday in the month of June. When I did not receive the voucher even after two weeks I call up their customer service and I was told that the voucher had already been send and that it has been held up at the courier company. After one month the voucher was still not deliver to me so I call them up again and I also spoke to Mr. Thakur who is supposed to be the Senior Executive and he assured me that I will get it within 7 days. After seven days there is no sign of me getting the voucher and I was getting frustrated because I had plan to go for a holiday in the first week of June and I had already bought a cheap non refundable air ticket for the 4th of June to Mumbai. I call the customer service again and I was told that they have already dispatched by Blue Dart on the 27th April. I call up Blue Dart and I was told that there is no such consignment booked at Blue Dart. I again call the India Today Book Club customer Service and they told me that they will put in a complaint and the matter will be resolve soon. The time came for me to go for a holiday and I am yet to get the voucher so I call them again and asked them to cancel the order and to refund the money and I was told that I will not able to cancel because they have already send the voucher. I explain to them that its been more than a month and I don't need it anymore and once again I was told that this will be resolve soon. I had written several times by email complaining and asking for cancellation and refund but with no success. Till today (after more than a year) there was no response from them.
I had spend a considerable amount of money in long distance telephone call by calling their customer service a number of times. Their Toll Free No. is always busy and therefore I had to call on their normal land line No.(4050-2424).
This is the second time that I am being cheated by ITBC.They are nothing but cheaters.
Mem No: ITBC092515
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