Hi,
My Customer ID - 1007937167 and my Contact No - 7702220352.
My Request Numbers - 62198695 / 62206421 (May 11 th 2011)
Sales person - Chandrashekar visited my place (Kondapur, Hyderabd) and gave so
many false commitments and promises and delivered Total Sensa in the month Jan.
No service has happened till May and for this i have to call helpline.
Mr Naresh - 9704131075, service person, he acted as if he is only service person in india and he know the world and before him we are nowhere. I have never seen such attitude person in my life.
He was not bothered to show me the TDS level, Still my unit is showing 180 and the TDS should be in between 100 to 130 (promised by sales person)
Chandra Shekar advised me that my unit is under two years warranty and helpline and service person advised that it is only one year.
Now, i totally lost faith on these people... They have cheated on me... Even, the response from Hyderabad team is really very bad.
I have wasted my money (Rs 17900/-)
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Update:
Jun 01
From Last few days, i was calling Helpline for the update, but there is no positive answer. They even don’t have the phonelist of the superiors. They are just mail distributors.
I am losing my patience. In future, i will never opt for Eureka Forbes.
Friends, think twice, before you opt Eureka Forbes
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Update:
Service:
Today, the same service person by name Naresh visited my place and did few minor things and still the TDS is showing 160 and I expect the TDS should be below 120. From day 1, TDS was 110 and now this is showing 160 – 180.
Even, I spoke with Srinivas Reddy (9392626961) Manager for service team and he promised me that he will check tomorrow and I feel the response is poor what I expected from a Manager and Naresh advised that nothing he can do for TDS issue and also l feel that the taste of water is not improved.
I am waiting for tomorrow, to see if any wonder happens.
Sales:
I spoke with Mr. Venkateswarulu (9394613762), Head of sales team, about the promise of two years warranty.
Mr. Venkateswarulu, clearly mentioned that I have two years warranty for my unit and he advised me that he will talk to Srinivas Reddy for this issue.
I advised the same to srinivas reddy and he said that he will get back to me regarding this.
There is no proper co-ordination between sales and service team in Hyderabad.
Want I expect from Eureka Forbes:
Please replace me with a new unit, as I feel that my unit is not working well and give me the written confirmation that my unit is under two years warranty which was promised by Mr. Venkateswarlu sales team.
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Update: Jun 03
Naresh, disconnected one of the filter and advised that he will come tomorrow to test the TDS, he wants to know, if anything wrong with that filter.
Today, 2nd day, he never turned up to my place to look into the issue.
Even, after repeated calls to Mr. Srinivas Reddy (9392626961) and Naresh, the issue is still the same.
Today, Naresh came to place when the door is locked, he just left note on my gate and went away. I clearly told them that I am not available this evening, still they came and went away.
No one bothered to call before they visit my place.
I am losing my patience and I am very much worried about my family health as we are drinking the same water.
I don’t mind to take legal action as this is directly reflected my family’s health.
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Update 5th July
Mr Naresh – Service person - 9704131075
Mr. Srinvas Reddy –Manager – 9392626961
Mr Sai Ram - Regional Head – Service – AP - 9347415303
After repeated calls to Mr Naresh, Srinivas Reddy and Sai Ram (Regional Head – Service – AP). Atlast Mr Naresh visited my place and connected the filter back and went away without resolving the issue.
Still, the level of TDS is 160.
Naresh, walked away and stated that he can’t resolve the issue and talk to Mr. Srinivas Reddy for any further discussion.
Mr. Srinivas Reddy –Not taking my calls.
Mr Sai Ram- Out of country.
This is the service I got from Eureka Forbes people.
Even, Regional Head is not bothered to look into my issue.
After we purchase the unit from them, No one cares.
Very Very poor service and false promises by Sales people.
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