To,
Miss Sushma khanna
Nodal Officer
Vodafone Essar company
NCR Region Delhi
Subject- duplicate SIM not provided by Vodafone centre sector- 18 Noida (U.P)
Dear sir,
I am a subscriber of vodafone prepaid mobile no.9711921481 for NCR circle since I have lost my mobile on 13/2 in Agra, I informed in area police station and recieved a copy of said FIR, I visited Vodafone centre sector-18 noida on dated 16/2 to attain duplicate SIM, I had FIR copy, pan card copy, ration card copy SBI securities statement, Company ID card, they have not entertain me to provide duplicate SIM, they refused to accept all concerned document, although I am working in Technip company, which is preferred company in vodafone to provide special offer plans in postpaid in these days.
my home town is Agra, i could not arrange bank statement & other document to vodafone centre sector-18 noida, later I arranged bank statement and reached to vodofone center sector-18 noida on 07/3 then they told me your FIR time which is 15 days has been expired to recieve a duplicate SIM, I argued with floor supervisor for harrasement, when i visited first time on dated 13/2 they have not informed me to arrange required document within 15 days otherwise your FIR will unacceptable, now I am very much disappointed with bad behaviour, later on 09/03 again I reached to another Vodafone centre in sector-12 noida for duplicate sim but there is no hope for me, I am really disappointed from Vodafone centre sector-18 employees, vodofone center sector-18 noida has untrained, unprofessional staff, there is untrained incapable girls employees, that kind of behave will not stop to go with portability anyway this kind of professional response is very cheap from company like vodafone, Is it legal to go again FIR which is already registered in police station, 2 times FIR required for same thing it is legally not possible,
Is there any hope from vodafone to call me for duplicate sim, still I could not get duplicate SIM
Subscriber/complainent
Dated-25/03 Hasibur Rehman
vodafone mobile no.9711921481
land line no.0120-430576
other mobile no. 9289296789
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